A: This could be a problem with the memory card. Try formatting the memory card or replacing it and test again. If the same problem still occur. Send your order info and problem to our customer service team.

A: Please email us at 【help@axbcam.com】 as soon as possible, we will assist you in troubleshooting remotely

A: Just gently push in the Micro SD card and it will pop out automatically.

HF-BS21-4G uses Micro SD card. Size: 0.59 x 0.43 x 0.04 inches. Type: CLASS 10,Memory card format: FAT32. Less than 256 GB. Most Micro SD cards below 256GB can be used on the HF-BS21-4G.

Open the app, navigate to "System Settings," click on "General Settings," and then select "Device Volume." You can then mute the speaker or adjust the volume as needed.

A: Because there is a space inside the camera, the air inside may liquefy when the temperature changes, resulting in water mist. When the temperature returns to normal, the water mist will disappear.

4G camera is a camera equipped with a 4G communication module that can transmit image and video signals over a 4G network. It allows users to monitor remote locations in real time through high-definition cameras and built-in network connection functions.

Please enter the live preview interface and click on the cloud playback of the recorded video. Then click on the video you want to
delete to remove it.

A:No, please choose“Setup 4G Device".

A: This hunting camera offers 3 days of free cloud storage. After 3 days, you will no longer be able to use cloud storage, and it will store on the memory card we provided, or until you recharge on the page.

A: Please check the orientation of the SIM card. The chip of the SIM card should face the back of the camera. Note that the wider slot is for the SD card, while the narrower slot is for the SIM card.

A: Please ensure that the device is installed in a good 4G network environment.