A: This could be a problem with the memory card. Try formatting the memory card or replacing it and test again. If the same problem still occur. Send your order info and problem to our customer service team.

A: Please email us 【help@axbcam.com】 as soon as possible, we will assist you in troubleshooting remotely

A: Just gently push in the Micro SD card and it will pop out automatically.

A: HF-BS21 uses Micro SD card. Size: 0.59 x 0.43 x 0.04 inches. Type: CLASS 10,Memory card format: FAT32. Less than 256 GB. Most Micro SD cards below 256GB can be used on the HF-BS21 .

A: Open the app, navigate to "System Settings," click on "General Settings," and then select "Device Volume." You can then mute the speaker or adjust the volume as needed.

A: Because there is a space inside the camera, the air inside may liquefy when the temperature changes, resulting in water mist. When the temperature returns to normal, the water mist will disappear.

A：WiFi surveillance camera is a camera that connects to a smartphone app via a wireless WiFi network for easy remote access, mainly used for real-time monitoring, remote viewing and recording video. It combines the shooting function of traditional cameras with wireless
network technology.

A: Please enter the live preview interface and click on the cloud playback of the recorded video. Then click on the video you want to delete to remove it.

No, please select "WiFi connection".

This hunting feature provides 3 days of free cloud storage. After 3 days, you will no longer be able to use cloud storage and can only save videos to an SD card or pay to subscribe to cloud storage on the APP page.

If these Q&A. don’t cover your problems. Please describe the problem in detail and send your order number to our customer service team. We will solve the problem with you as soon as possible. No matter what questions or suggestions you have, you can email us without hesitation.