A: This could be a problem with the memory card. Try formatting the memory card or replacing it and test again. If the
same problem still occurs, send your order info and problem to our customer service team.

A: Please email us at (help@axbcam.com) as soon as possible, we will assist you in troubleshooting remotely.

A: Just gently push in the memory card and it will pop out automatically.

A: HF-WSWV15 uses memory card. Size: 0.59x 0.43x 0.04 inches.Type:Class 10,Memory card format: FAT32. Up to 256GB. Most memory cards below 256GB can be used on the HF-WSWV15.

A: Open the app, navigate to“System Settings,” click on“General Settings," and then select "Device Volume.”You can then mute the speaker or adjust the volume as needed.

A: Because there is a space inside the camera, the air inside may liquefy when the temperature changes, resulting in water mist. When the temperature returns to normal, the water mist will disappear.

A: No, please select "WiFi connection".

A: A WiFi surveillance camera is a camera that connects to a smartphone app via a wireless WiFi network for easy remote access, mainly used for real-time monitoring, remote viewing, and video recording. It combines the shooting function of traditional cameras with wireless network technology.

A: Enter the live preview interface and click on the cloud playback of the recorded video. Then click on the video you want to delete to remove it.

A: Yes, the cloud storage service for this camera requires a subscription through the APP store, or you can choose to save recordings to a local storage card purchased separately.

A: Ensure the device is installed in a stable WiFi network environment. For best performance when connecting your phone to the camera via Wi-Fi,keep the phone within 33 feet of the camera.